Using the app
Sign in with your username
Choose Existing User, then enter your login username or registered email address and your current password. The login username may differ from your display name. Passwords are case-sensitive.
An approved account and an active license are required for pricing features. If you see “Invalid credential”, check your login identifier and password. Contact support if the problem continues.
Forgot your password?
On the sign-in screen, select Forgot Password and follow the instructions. Check your inbox and spam folder. Accounts without a registered email address need an administrator to reset their password; contact support.
Changing phones or reaching your device limit
On your old phone, open Account and choose Release & Sign Out for the current device before signing in on your replacement phone. Signing out alone does not release a device slot.
If your old phone is lost or unavailable, contact support. Device limits are managed by an administrator and cannot be changed in the app.
Save, back up, and export projects
Project and customer information is stored on your device. Save your quote to Project Library, and use its Backup or Export options to keep a copy in a location you control. Use Restore to import a compatible backup.
Back up important work before uninstalling the app or changing phones. Exported files are not removed automatically when you delete your account; manage those copies yourself. Do not assume an exported backup is encrypted.
Permanently delete your account
Open Account and select Delete Account. The option is also available from the sign-in flow. Enter your login username or email and your current password, read the warning, and confirm deletion.
Deletion is different from signing out or releasing a device. It removes your account and its associated server-side personal records, invalidates your license and sign-ins, and clears the account's local app data on the device completing deletion. Other accounts and the shared price list are not affected.
Save and export anything you need first. Files already exported outside the app, and local files on other devices, are not automatically erased. If deletion fails, contact support; do not send your password.
Connection or pricing problems
Check your internet connection, then try again. If one network fails, try another available network. Send support the time of the problem and the exact error message. Prices and estimates are for budgeting and planning, not binding sales offers.